What are the quality standards for experiences?
Experiences are one-of-a-kind activities that tell the story of the host’s unique perspective and passion, offering navigators something that guidebooks or internet searches can’t. To help ensure all experiences meet the community’s expectations, they must meet the standards below before navigators can book.These standards can also help you earn great reviews. You can see how you’re doing by checking ratings and feedback from your navigators. Keep in mind that if you consistently receive low ratings or there are other indications that you do not meet these standards, your experience may be temporarily deactivated or removed from the platform.Experience standardsExperience ambassadors enthusiastically share their passion and local knowledge with the world, creating opportunities for navigators to gain new knowledge and a different viewpoint. They’re excited to go out of their way to create meaningful, memorable moments.Credibility. Ambassadors are passionate about the experiences theme and can demonstrate a deep knowledge of the subject or a skilled mastery of the activity.Access. Ambassadors share their insider knowledge with navigators and give them behind-the-scenes access to people, places, or activities that navigators find on their own.Perspective. Experiences tell the host’s story so navigators become fully immersed in their world. Throughout the experience, ambassadors create moments that help navigators gain a deeper understanding of the host’s background and viewpoint.Participation. Ambassadors provide opportunities for navigators to meaningfully engage in activities or conversations by fully taking part in the experience, not just observing it.Connection. Ambassadors are thoughtful about creating environments that feel inclusive and intimate. They get to know the group, make sure navigators leave with new friends, and help everyone feel a sense of personal connection to the activity or cause.Accuracy. Based on the Ambassadors’s description of the experience in their listing, navigators know what to expect. This includes who’s hosting, the location, what’s provided, how long the experience is, and what navigators will do. Only navigators who book through Pierup can attend an experience.Communication. Successful ambassadors are attentive and considerate when communicating with navigators, quickly responding when a guest reaches out. Open, clear, and consistent communication lets a guest know what to expect and helps them feel comfortable with their host.Commitment to reservations. Once a reservation is confirmed, navigators trust ambassadors to take care of their needs. Canceling or altering an experience can be disruptive to navigators. Ambassadors are expected to keep the description and availability of their experience up-to-date.Respect. Great ambassadors make each guest feel included and welcomed in the group. They understand their navigators may come from different places, speak different languages and have different cultural perspectives. They treat all navigators with respect.Value. You have control over how your price your experience, but it’s important to set a price that balances expectations with what your experience has to offer. After attending an experience, navigators should feel satisfied with the amount of time and money they’ve spent. Based on the price of an experience, navigators should be able to anticipate the level of service and exclusivity they’ll encounter.